When it comes to maintaining the cleanliness and hygiene of your commercial space, choosing the right cleaning management company is crucial. As your cleaning contract approaches its review period, it’s important to assess whether your current service provider is meeting your expectations. Before deciding whether to renew or seek a new commercial cleaning tender, consider these five critical questions to ensure you’re getting the service you deserve.

Is there a dedicated account manager for your cleaning operations?

A dedicated account manager can significantly enhance the quality and responsiveness of your cleaning service. This person acts as your go-to contact, overseeing all aspects of your cleaning operations to ensure consistency and address any concerns promptly. Nova stands out by assigning a dedicated account manager to every client. That helps us make sure we’re delivering the best service possible. 

How often are management visits conducted?

Regular management visits are essential for maintaining high cleaning standards. These visits allow for on-site inspections, staff training, and the opportunity to address any immediate needs. At Nova, we commit to fortnightly or monthly management visits, demonstrating our commitment to upholding exceptional service standards. Our commitment to The Mara Standard is held up by regular visits to your site by our senior teams.

Are you receiving the full hours you pay for?

Transparency in service delivery, especially regarding the hours you pay for, is non-negotiable. Nova values honesty, ensuring that any time lost due to late arrivals is compensated by working extra or adjusting your invoice accordingly. 

Does the company provide cover staff for sickness and holidays?

We know unexpected absences happen, and when they do they can disrupt your cleaning schedule. A reliable cleaning management company will have measures in place to provide cover staff during sickness and holidays, ensuring uninterrupted service. Nova meticulously plans cover in advance, with your account manager personally overseeing the induction of any substitute staff to maintain continuity and quality.

Are you provided with detailed reports following site management visits?

Insightful reports following management visits offer a transparent overview of the cleaning standards and any areas requiring attention. Nova delivers comprehensive site inspection reports, complete with pictures and notes, allowing you to monitor the quality of service and make informed decisions about your cleaning contract.

If you’re cleaning contract is up for renewal…

Your cleaning contract review is an opportunity to ensure that your commercial space benefits from the highest standards of cleanliness and management. Carefully choosing your next partner is crucial to get the best service and standards possible. 

By considering these questions, you can evaluate the effectiveness of your current cleaning management company or make an informed choice when selecting a new one. 

Remember, a reliable cleaning service like Nova not only meets these criteria but is committed to exceeding your expectations with dedicated account management, regular oversight, transparency, seamless cover arrangements, and detailed reporting. 

We’d be delighted to offer a free site survey for your business, when the time comes for you to re-tender your contract.